.inb-page {
  max-width: 100%;
  padding: 16px 20px 24px;
  background: var(--bg);
  color: var(--text);
}

.inb-tabs {
  display: inline-flex;
  gap: 4px;
  margin-bottom: 14px;
  padding: 4px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface);
}

.inb-tabs button,
.inb-filter,
.inb-conv,
.inb-compose-actions button,
.inb-no-guest button,
.inb-link,
.inb-standard,
.inb-suggestion button,
.inb-actions button {
  border: 0;
  font: inherit;
  color: inherit;
}

.inb-tabs button {
  padding: 8px 14px;
  border-radius: var(--radius-xs);
  background: transparent;
  color: var(--text-2);
  cursor: pointer;
}

.inb-tabs button.active {
  background: var(--text);
  color: var(--surface);
}

.inb-shell {
  display: grid;
  grid-template-columns: 330px minmax(420px, 1fr) 360px;
  gap: 14px;
  min-height: calc(100vh - 118px);
}

.inb-list,
.inb-center,
.inb-context,
.inb-ctx-card,
.inb-ana-card,
.inb-kpi-card {
  border: 1px solid var(--border);
  border-radius: var(--radius-card);
  background: var(--surface);
}

.inb-list,
.inb-center,
.inb-context {
  min-height: 0;
  overflow: hidden;
}

.inb-list {
  display: flex;
  flex-direction: column;
}

.inb-list-top {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  padding: 16px 16px 10px;
}

.inb-list-top h2,
.inb-thread-head h2,
.inb-customer-head h3,
.inb-ana-card h3 {
  margin: 0;
  font-weight: 500;
}

.inb-list-top h2 { font-size: 20px; }
.inb-list-top p,
.inb-thread-head p,
.inb-customer-head p,
.inb-muted {
  margin: 4px 0 0;
  color: var(--text-2);
  font-size: 13px;
}

.inb-search,
.inb-sort {
  margin: 0 16px 10px;
  padding: 10px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-alt);
  color: var(--text);
  font: inherit;
  font-size: 13px;
}

.inb-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 0 16px 10px;
}

.inb-filter {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 9px;
  border: 1px solid var(--border);
  border-radius: 999px;
  background: var(--surface);
  color: var(--text-2);
  cursor: pointer;
  font-size: 12px;
}

.inb-filter b {
  font-weight: 500;
  color: var(--text-3);
}

.inb-filter.active {
  border-color: var(--info);
  color: var(--info);
  background: rgba(37, 99, 235, 0.08);
}

.inb-convs {
  overflow: auto;
  padding: 6px 8px 12px;
}

.inb-conv {
  position: relative;
  display: block;
  width: 100%;
  margin-bottom: 8px;
  padding: 12px;
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  background: transparent;
  text-align: left;
  cursor: pointer;
}

.inb-conv:hover { background: var(--hover); }
.inb-conv.active {
  border-color: var(--info);
  background: rgba(37, 99, 235, 0.08);
}
.inb-conv.critical { box-shadow: inset 3px 0 0 var(--neg); }

.inb-conv-main {
  display: flex;
  gap: 10px;
  min-width: 0;
}

.inb-avatar {
  display: inline-flex;
  flex: 0 0 auto;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  color: white;
  font-weight: 500;
}

.inb-conv-text { min-width: 0; flex: 1; }
.inb-conv-row,
.inb-conv-meta,
.inb-conv-foot {
  display: flex;
  align-items: center;
  gap: 7px;
}

.inb-conv-row {
  justify-content: space-between;
  font-size: 13px;
}

.inb-conv-row b,
.inb-conv-row span,
.inb-conv-meta span,
.inb-conv p {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.inb-conv-row span,
.inb-conv-meta,
.inb-conv-foot {
  color: var(--text-2);
  font-size: 12px;
}

.inb-conv-meta {
  margin-top: 5px;
}

.inb-conv-meta em {
  padding: 2px 6px;
  border-radius: 999px;
  background: var(--surface-alt);
  color: var(--text-2);
  font-style: normal;
}

.inb-conv p {
  margin: 7px 0 0;
  color: var(--text-2);
  font-size: 13px;
}

.inb-conv-foot {
  justify-content: space-between;
  margin-top: 8px;
}

.inb-unread-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--info);
}

.inb-channel {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 22px;
  height: 18px;
  border-radius: 6px;
  font-size: 10px;
  font-weight: 500;
  color: white;
}
.inb-channel.whatsapp { background: #16a34a; }
.inb-channel.instagram { background: #db2777; }
.inb-channel.messenger { background: #2563eb; }

.inb-center {
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto;
}

.inb-thread-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 16px 18px;
  border-bottom: 1px solid var(--border);
}

.inb-thread-id {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.inb-thread-head h2 { font-size: 19px; }
.inb-thread-head p {
  display: flex;
  align-items: center;
  gap: 6px;
}

.inb-booking-pill {
  display: flex;
  flex-direction: column;
  gap: 3px;
  padding: 8px 11px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-alt);
  font-size: 12px;
  white-space: nowrap;
}
.inb-booking-pill span { color: var(--text-2); }

.inb-thread {
  overflow: auto;
  padding: 18px;
  background: var(--bg);
}

.inb-day-sep,
.inb-time-sep {
  width: max-content;
  margin: 10px auto;
  padding: 4px 9px;
  border-radius: 999px;
  background: var(--surface);
  color: var(--text-2);
  font-size: 12px;
}

.inb-time-sep {
  background: transparent;
  color: var(--text-3);
}

.inb-msg-row {
  display: flex;
  margin: 8px 0;
}
.inb-msg-row.manager { justify-content: flex-end; }
.inb-msg-row.guest { justify-content: flex-start; }

.inb-msg {
  max-width: min(76%, 620px);
  padding: 10px 12px 8px;
  border: 1px solid var(--border);
  border-radius: 14px;
  background: var(--surface);
}
.inb-msg-row.manager .inb-msg {
  border-color: rgba(13, 148, 136, 0.18);
  background: rgba(13, 148, 136, 0.10);
}
.inb-msg-row.highlight .inb-msg {
  outline: 2px solid var(--warn);
  outline-offset: 2px;
}
.inb-msg p {
  margin: 0;
  font-size: 14px;
  line-height: 1.45;
}
.inb-msg span {
  display: block;
  margin-top: 5px;
  color: var(--text-3);
  font-size: 11px;
  text-align: right;
}

.inb-composer-wrap {
  border-top: 1px solid var(--border);
  padding: 12px 14px 10px;
  background: var(--surface);
}

.inb-wa-window {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 8px;
  padding: 8px 10px;
  border-radius: var(--radius-sm);
  background: rgba(245, 158, 11, 0.10);
  color: var(--warn);
  font-size: 12px;
}

.inb-composer {
  display: flex;
  gap: 10px;
  align-items: flex-end;
  padding: 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--surface-alt);
}

.inb-composer textarea {
  flex: 1;
  min-height: 36px;
  max-height: 120px;
  resize: vertical;
  border: 0;
  outline: 0;
  background: transparent;
  color: var(--text);
  font: inherit;
  font-size: 14px;
}

.inb-compose-actions {
  display: flex;
  align-items: center;
  gap: 5px;
}
.inb-compose-actions button {
  height: 32px;
  padding: 0 9px;
  border-radius: var(--radius-xs);
  background: var(--surface);
  cursor: pointer;
}
.inb-compose-actions .primary {
  background: var(--text);
  color: var(--surface);
}
.inb-send-as {
  margin-top: 7px;
  color: var(--text-3);
  font-size: 11px;
}

.inb-context {
  overflow: auto;
  padding: 12px;
  background: var(--bg);
}

.inb-ctx-card {
  margin-bottom: 10px;
  padding: 14px;
}

.inb-ctx-title,
.inb-card-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 12px;
  color: var(--text-2);
  font-size: 12px;
  font-weight: 500;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.inb-customer-head {
  display: flex;
  align-items: center;
  gap: 11px;
  margin-bottom: 12px;
}

.inb-customer-grid,
.inb-mini-kpis {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.inb-customer-grid div,
.inb-mini-kpis div {
  padding: 9px;
  border-radius: var(--radius-xs);
  background: var(--surface-alt);
}

.inb-customer-grid span,
.inb-mini-kpis span {
  display: block;
  margin-bottom: 4px;
  color: var(--text-3);
  font-size: 11px;
}
.inb-customer-grid b,
.inb-mini-kpis b {
  font-weight: 500;
}
.inb-mini-kpis b.pos { color: var(--pos); }
.inb-mini-kpis b.warn { color: var(--warn); }
.inb-mini-kpis b.neg { color: var(--neg); }

.inb-current-booking {
  margin-top: 10px;
  padding: 9px;
  border-radius: var(--radius-xs);
  background: rgba(13, 148, 136, 0.10);
  color: var(--pos);
  font-size: 13px;
}

.inb-link,
.inb-no-guest button,
.inb-suggestion button,
.inb-actions button {
  margin-top: 10px;
  padding: 8px 10px;
  border-radius: var(--radius-xs);
  background: var(--surface-alt);
  cursor: pointer;
}

.inb-no-guest {
  display: grid;
  gap: 8px;
}

.inb-sentiment {
  margin-top: 12px;
}
.inb-sentiment > div {
  display: flex;
  justify-content: space-between;
  color: var(--text-2);
  font-size: 13px;
}
.inb-spark {
  width: 100%;
  height: 44px;
  margin-top: 8px;
  color: var(--info);
}
.inb-spark polygon {
  fill: currentColor;
  opacity: 0.08;
}

.inb-standard {
  display: grid;
  grid-template-columns: 22px minmax(0, 1fr);
  width: 100%;
  gap: 4px 8px;
  margin-bottom: 6px;
  padding: 9px;
  border-radius: var(--radius-xs);
  background: var(--surface-alt);
  text-align: left;
  cursor: pointer;
}
.inb-standard b { grid-row: span 2; }
.inb-standard.pass b { color: var(--pos); }
.inb-standard.fail b { color: var(--warn); }
.inb-standard span { font-size: 13px; }
.inb-standard em {
  color: var(--text-3);
  font-size: 12px;
  font-style: normal;
}

.inb-suggestion {
  margin-bottom: 8px;
  padding: 10px;
  border-radius: var(--radius-xs);
  background: rgba(37, 99, 235, 0.08);
}
.inb-suggestion p {
  margin: 0;
  font-size: 13px;
  line-height: 1.35;
}
.inb-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.inb-actions button { margin-top: 0; }

.inb-empty-list,
.inb-empty-center {
  color: var(--text-2);
  text-align: center;
}
.inb-empty-list { padding: 28px 10px; }
.inb-empty-center {
  display: grid;
  place-items: center;
  align-content: center;
  min-height: 460px;
}
.inb-empty-center h2 { margin: 10px 0 4px; }
.inb-empty-center p { margin: 0; }

.inb-analytics-page {
  display: grid;
  gap: 14px;
}

.inb-kpi-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
}

.inb-kpi-card {
  padding: 16px;
}
.inb-kpi-card span {
  display: block;
  color: var(--text-2);
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.06em;
}
.inb-kpi-card b {
  display: block;
  margin-top: 10px;
  font-size: 28px;
  font-weight: 500;
}
.inb-kpi-card em {
  display: inline-block;
  margin-top: 9px;
  padding: 3px 8px;
  border-radius: 999px;
  background: var(--surface-alt);
  color: var(--text-2);
  font-style: normal;
  font-size: 12px;
}
.inb-kpi-card em.pos { color: var(--pos); background: rgba(22, 163, 74, 0.10); }
.inb-kpi-card em.warn { color: var(--warn); background: rgba(245, 158, 11, 0.10); }

.inb-analytics-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.inb-ana-card {
  padding: 16px;
  min-width: 0;
}
.inb-ana-card.wide { grid-column: span 2; }
.inb-card-head { margin-bottom: 8px; }
.inb-card-head p { margin: 0; color: var(--text-3); text-transform: none; letter-spacing: 0; }

.inb-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}
.inb-table th,
.inb-table td {
  padding: 10px 8px;
  border-bottom: 1px solid var(--border);
  text-align: left;
}
.inb-table th {
  color: var(--text-2);
  font-weight: 500;
}

.inb-status-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  margin-right: 8px;
  border-radius: 50%;
  background: var(--text-3);
}
.inb-status-dot.pos { background: var(--pos); }
.inb-status-dot.warn { background: var(--warn); }

.inb-pill {
  padding: 3px 8px;
  border-radius: 999px;
  background: var(--surface-alt);
}
.inb-pill.pos { color: var(--pos); background: rgba(22, 163, 74, 0.10); }
.inb-pill.warn { color: var(--warn); background: rgba(245, 158, 11, 0.10); }

.inb-stack-bars {
  display: grid;
  gap: 12px;
}
.inb-stack-bars div,
.inb-topics div {
  display: grid;
  grid-template-columns: 92px minmax(0, 1fr) 40px;
  align-items: center;
  gap: 10px;
  font-size: 13px;
}
.inb-stack-bars b,
.inb-topics b {
  display: block;
  height: 8px;
  border-radius: 999px;
  background: var(--surface-alt);
  overflow: hidden;
}
.inb-stack-bars b::after {
  content: "";
  display: block;
  width: 100%;
  height: 100%;
  background: var(--chart-1);
}
.inb-stack-bars em,
.inb-topics em {
  color: var(--text-2);
  font-style: normal;
  text-align: right;
}

.inb-donut-wrap {
  display: grid;
  grid-template-columns: 130px 1fr;
  align-items: center;
  gap: 16px;
}
.inb-donut {
  width: 124px;
  height: 124px;
  border-radius: 50%;
}
.inb-donut-legend {
  display: grid;
  gap: 7px;
  color: var(--text-2);
  font-size: 12px;
}
.inb-donut-legend span {
  display: flex;
  align-items: center;
  gap: 7px;
}
.inb-donut-legend i {
  width: 9px;
  height: 9px;
  border-radius: 2px;
}

.inb-topics {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 9px 14px;
}
.inb-topics b i {
  display: block;
  height: 100%;
  background: var(--chart-1);
}
.inb-topics .warn { color: var(--warn); }
.inb-topics .warn b i { background: var(--warn); }

.inb-violations {
  display: grid;
  gap: 8px;
}
.inb-violations div {
  display: flex;
  justify-content: space-between;
  padding: 10px;
  border-radius: var(--radius-xs);
  background: var(--surface-alt);
  font-size: 13px;
}
.inb-violations b { color: var(--warn); }

.inb-trend {
  width: 100%;
  height: 210px;
}
.inb-trend line {
  stroke: var(--border);
  stroke-dasharray: 4 6;
}

@media (max-width: 1260px) {
  .inb-shell { grid-template-columns: 300px minmax(360px, 1fr); }
  .inb-context { display: none; }
  .inb-kpi-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .inb-analytics-grid { grid-template-columns: 1fr; }
  .inb-ana-card.wide { grid-column: auto; }
}

@media (max-width: 820px) {
  .inb-page { padding: 12px; }
  .inb-shell { display: block; }
  .inb-list { margin-bottom: 12px; max-height: 420px; }
  .inb-center { min-height: 620px; }
  .inb-thread-head { align-items: flex-start; flex-direction: column; }
  .inb-kpi-grid { grid-template-columns: 1fr; }
  .inb-topics { grid-template-columns: 1fr; }
}